We offer FREE shipping on all returns and exchanges.

Absolutely! We prioritize the security of your personal information. Our website utilizes industry-standard security measures to protect your privacy and ensure secure transactions. We employ encryption technology to safeguard your data.

You can securely pay using all major credit cards (Visa, MasterCard, Discover, American Express), PayPal, and other payment options such as Google Pay, Meta Pay, and Apple Pay.

Unfortunately, we cannot accept orders for out-of-stock items. However, you can sign up for email notifications to be informed as soon as the item is back in stock.

You will receive email updates regarding the status of your order. These emails will provide information on shipment, tracking numbers, and estimated delivery dates. 

Alternatively, you can log in here with the email address that you used to place the order and check the current status.

If you have any questions or need assistance, please reach out to our HYER support chat.

YES!

We offer shipping on all orders over $125.

Currently we ship to the lower 48 and to Canada.

We plan to expand our shipping, but specific plans have not been determined yet. Stay updated by joining our email list!

Our boots typically ship within 3-4 business days from Kansas City (generally much faster though!). Estimated arrival times, once shipped, vary based on the customer's shipping location.

The typical customer experience is that they will receive their boots, within a week.

FedEx

At HYER Boots, we are committed to your satisfaction, and we understand that sometimes you may need to return a purchase. Please take a moment to read our return policy to ensure a smooth and hassle-free process.

Returns Eligibility:

We accept returns for unworn and unused items within 30 days of receiving your order. This means the bottoms of both the sole and heel must be un-scuffed, clean, and with no wear marks present. If you're unsure about fit, we recommend trying them on carpet to avoid damaging the sole.

Pay special attention to the return instructions as: original tags, packing slip, and original packaging is required.

To be eligible for a return, the items must be in their original condition with all tags attached and all boot packaging must be in its original condition, or your return may be subject to a restocking fee. 

Returns must be initiated within 30 days of the date you received your order.

Return Process:

To initiate a return, please do so by entering your order number and zip code on our Returns & Exchange page here.

You will receive a packing slip, return label and instructions on how to package and return the items to our warehouse. 

Quality Control Check:

Once we receive your return, our team will conduct a thorough quality control check to ensure the items are in their original condition.

Please allow up to 7-10 business days for this process to be completed.

If your boots do not meet the quality control standards, they will not qualify for a return or exchange. In such cases, you may be responsible for covering the return shipping cost to have your original boots sent back to you. 

Refund Process:

After the quality control check is completed, we will process your refund.

Refunds will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for the refund to appear in your account, depending on your financial institution's processing time.

Contact Us:

If you have any questions or need assistance with a return or exchange, please don't hesitate to reach out to our Customer Support team by emailing, CH@hyerboots.com. We're here to help you find the perfect boots and ensure your satisfaction.

We accept returns for unworn and unused items within 30 days of receiving your order.

This means the bottoms of both the sole and heel must be un-scuffed, clean, and with no wear marks present. If you're unsure about fit, we recommend trying them on carpet to avoid damaging the sole.

To be eligible for a return, the items must be in their original condition with all tags attached and all boot packaging must be in its original condition, or your return may be subject to a restocking fee. 

Please follow the ink to our Returns & Exchange page here.

Please reach out to our customer service team at CH@hyerboots.com.

We will promptly respond to all inquires!

YES!

At HYER Boots, we are committed to your satisfaction, and we understand that sometimes you may need to return a purchase. We want to make finding your next favorite boots as easy as possible!

Right now we DO NOT offer any custom work. We're bringing back the family business after 50 years, and working to make high quality, comfortable boots right off the shelf. Not to say we won't ever get there, but for now we're working on perfecting our current product and adding new boots to our lines! 

HYER boots have full-grain cowhide leather channeled insoles. 

Our products are handcrafted using premium materials and construction methods just as our founder intended, making them stand apart from other brands typically found on the shelf.

Traditional and durable method used in crafting footwear. It involves stitching a welt (a strip of leather) to both the
upper and insole of the boot.
■ Just as cowboy boots were originally made by HYER in 1875, Goodyear welt is still the prime construction for
well-made, long-lasting boots. 
■ These 3/4 welt versions include wood pegs and nails, they both secure the hand-placed shank and add stability.

Stockman Block Heel: 1 1/2"Cutter Underslung Heel: 1 3/4"

The oil infused barrier on the exterior of the sole adds longevity and aids in repelling moisture.

HYER boots are made of premium, hand-selected leathers that range from soft cowhide and goat articles to elegant exotics such as ostrich, and caiman.

We currently offer two styles of heels, a “Cutter Underslung” and a “Stockman Block.” The Cutter is a western style heel with a long base and the Stockman is a lower block style.

Broad Square
Cutter
Round
Roper
Elite
Fashion Snip

The leather side welt (sometimes referred to as piping) aids in long lasting wear. Plastic/PVC versions crack and break down over time. 

Please refer to our Fit & Size Guide

It is best to try boots on carpet so that the soles do not scuff should you need to return.
■ Slip your foot into the boot. You should feel a POP when your heel slides past the
counter and onto the insole.
■ Validate the heel lift. You should be able to lift your heel but not a whole lot. The leather
will shape to your heel and hold it in place over time.
■ The ball of your foot should hit the widest section of the boot for added comfort.
■ Your arch should feel a bit snug. The leather will stretch as the boot forms to your foot.
■ Check the flawless fit and comfort by walking around!

The fit of our styles are traditional and straightforward. There should be very slight resistance when pulling them on
and zero resistance once you’re “through the turn”.
■ You should feel slippage in the heel area and comfortable conformity in the instep. 
■ Both toe profiles are most common and stylish today in authentic western and the most comfortable for everyday use.
■ These styles were made for the working cowboy and cowgirl while keeping modern function and diverse use in mind.
■ HYER boots fit true to size. When deciding what size, you should go off your normal shoe size.

Choose your normal shoe size. HYER boots fit true to US sizing.
■ Be conscious of your sock – thin or thick. This can make a difference when
trying on boots.
■ In between sizes - we recommend the ½ size larger.
■ Narrow foot – we recommend to either size down or choose your true size in
regular width (size B for women’s and size D for men’s).
■ Wide foot – we recommend to either size up or choose the wide widths
available (size C for women’s, and size EE for men’s).
■ Your size should fit the same across all silhouettes.